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SOLUTIONS

Participant Centered Results' ART OF FACILITATION

Who Can Benefit?

  • Lean Six Sigma Master Black Belts, Black Belts & Green Belts
  • Project Sponsors, Managers &Leaders
  • Operational Supervisors, Managers & Coaches
  • New and experienced Trainers
  • Training Supervisors & Managers
  • Anyone responsible for training, presentations, meetings or events

What’s In It For You?

  • Set the benchmark for those who implement strategic initiatives and event management
  • Speed mastery of each new skill and concept through simulation events and individual practice with PCR’s proven approach
  • Meet & exceed stakeholder expectations with strategic, participant centered needs assessments and post evaluations, including systematic tools, templates and question asking techniques
  • Develop the critical partnership with stakeholders, including contractual, shared expectations, to ensure sustainable success
  • Produce business results with trainings, meeting and events your participants rave about with our systematic design process
  • Refine techniques for poise in delivery and professional facilitation
  • Manage stakeholders, individuals and teams with 3 proven models around thinking biases, emotional intelligence and behavioral styles and their targeted communication strategies
  • 17 visuals and graphics alternatives to communicate complex concepts quickly and accurately with up to 90% retention
  • Eliminate 90% of problem participant behavior and magically transform your main critics you’re your champions
  • 24 alternatives to facilitate Q&A’s in any environment
  • Over 48 learning activities and 40 review strategies
  • The secret to orchestrating participant centered activities in record time
  • Produce measurable performance results with a behavioral checklist template you can apply to any job or role
  • 10 conflict management techniques & 5 conflict options to reduce resistance and maximize collaboration
  • PCR’s proven meeting system and agenda template to deliver meetings that work!

What It Looks Like

Facilitate the highest quality outcomes – and the results your business needs - by integrating adult learning theory, how the brain learns and a participant-centered approach. This course has a clear results-orientation built around management systems like Lean, Six Sigma, ISO and COPC and is ideal for, but not limited to, personnel in deployment roles, such Master Black Belts. In this five day course, participants explore the five hats worn by the best facilitators: Presenter, Trainer, Facilitator, Coach and Consultant and learn how to successfully change hats while facilitating group processes, pulling the best results from any team. They learn to apply core facilitation skills such as orchestrating multiple sub-groups simultaneously with polished, professional instructions; implementing powerful graphics and visuals; and maximizing participant contributions with questioning templates and conflict management alternatives. Participants build a kit of five tools to help teams tackle any problem or project. Through a customized, blended learning approach, including individual assessment tools, participants evaluate their current mastery of facilitation. With engaging activities and targeted simulation events, participants experience proven tools, techniques and theories, then apply new knowledge and skills during lab time. They hone facilitation skills in a safe environment with feedback from the Facilitator and their peers and develop a continuous learning action plan for maximum results.

  • Openers and closers to optimize event pace and participation
  • The participant centered approach
  • Brain-based learning
  • 5 Hats: Facilitator, Trainer, Presenter, Coach and Consultant
  • Our mind thinks in pictures –visual and graphic techniques for needs assessment, active learning, review, group alignment, and more
  • Participant centered activity facilitation – the art of giving instructions successfully
  • The Hartman-Kinsel theory of thinking conditions and patterns
  • The DiSC model of behavioral styles and communication strategies
  • Emotional Intelligence
  • Thinking patterns and profiles
  • Understanding and managing participants, including challenging behaviors
  • Needs assessment & question asking for maximum involvement and alignment
  • Active learning and review strategies, including case study and simulation event templates
  • Process design
  • Results-based training and meeting design –a storyboarding approach
  • Content redesign simulation event
  • Facilitation: core skills, leadership style, best practices and pitfalls to avoid
  • Managing meetings, trainings and events as projects to ensure successful interventions
  • Team assessment, diagnosis and facilitation
  • Conflict management and intervention
  • Systematic meeting management
  • Process facilitation simulation event

What You Get

  • Participant Centered Results’ ART OF FACILITATION manual and reference guide
  • Selected set of reference texts
  • Personalized Hartman-Kinsel Profile
  • Customized DiSC Success Report
  • Participant Centered Results’ STRATEGIC FACILITATION© tool
  • Participant Centered Results’ Process Design Toolkit
  • Laminated/reproducible job aids
  • Personal Learning Insights Profile™
  • All learning aids and table toppers to maximize learning and experience with new techniques

What Lockheed Martin participants say about the customized version of the Art of Facilitation they experienced with Cindy Rae Pautzke:

We had a Kaizen last week and the team was small, 7 people; however, using the poster sheets for welcoming and the groundrules on the floor really got their attention — so much so — that they actually stopped and turned off their cells ang pagers! And they had smiles on their faces! I also used the path for the agenda with icons — they truly enjoyed figuring out what was next on the agenda. And the most improvement for me was using the high sign for bringing them back into focus — no defenses were up by the team, they played so well! Being keyed into watching body language really enabled me to become a better facilitator — one of my ‘but's, but's’ persons actually turned around to embrace the process and our Champion and Sponsor were simply amazed as to that person’s transformation — they actually saw this person take pride in their work and especially closing on the product! WhoHoooo! The laminated cards were excellent! When we were doing a debrief at the end of the day(s), the most common thought expressed was that I took a mundane subject that was also volatile (don’t know how those two get together) and made it fun — they loved the humor and also the graphics used to show progress. Thank you all for your help in teaching, sharing and learning together! The time spent in Bethesda for Adv. Facilitation Training was absolutely wonderful and beneficial to me, my management and the teams that are on the events I’m working!
Thank you.

Yvette Sons

I had an event last week just as we completed our Advanced Facilitation training class and I made an effort to change how I facilitate my events and I have to say it made a big difference in my performance and the team’s performance.

Some of the things I did:

  • Rearranged the room into 3 tables
  • Moved the team around randomly or not, the deck of cards I traded up for came in handy
  • Really paid attention to make the environment safe for everyone (somewhat new for me)
  • Used graphics
  • Engaged the tables as teams when I could
  • I asked "What questions do you have?" — it is amazing how much difference this makes!
  • And I referred to my laminated facilitator guide as I was preparing for the next day (great tool)
These are just some of the things I did and the event was more organized, progressed at a faster pace and the team was happy (I think they didn’t feel beaten up). One thing I noticed was I had a more time to assess where the team was and setup for the next tool, for example brainstorming, etc.

I am glad I had the opportunity to participate in this training it has helped me improve my effectiveness as a facilitator and I hope to continue to grow, making more changes along the way.

Thank you: Dennis, Mina, and Cindy

Christian Kress
IBS&O Strategy Principal & Master Black Belt
LM Enterprise Services
© 2007 Participant Centered Results